The measurement of tourist satisfaction is based on the mean analysis, ie the importance mean (expected mean) and the perceived mean (satisfactory mean) by all the tourists as well as comparing between the foreign and local tourists. The mean values obtained from the tourists' responses are based on four likert scale namely 1-very unimportant/unsatisfactory, 2-not important/not satisfactory, 3-important/satisfactory, and 4-very important/very satisfactory. If the mean value is between 3 and 4, this means that the tourists agree that the environmental service quality offered at the TIMP are important/satisfactory. However, if the mean value is between 1 and 2, it means otherwise. ii) Gap Analysis